Policies & Procedures
Please carefully review the policies and procedures and contact us with any questions or concerns.
Payments: Classes and privates must be paid in advance to reserve your space. You may do so through the website or contact us directly to make other arrangements.
SilverSneakers/Prime/Renew Active: If you have SilverSneakers/Prime benefits through your insurance provider, there is no cost to you if you attend the designated classes for SilverSneakers. If you have Renew Active, there is no cost to you for any of the group classes the studio offers.
Class Passes/Packages: Class passes are available at a discounted rate. The classes do not have to be taken consecutively and do not expire unless you have not attended any classes within a 3 month period. They expire 3 months after your last attended class. The class passes can be shared anytime with your spouse or dependent child or one time per pass with a visiting relative. Private packages are also available at a discounted rate.
Scheduling: In-studio classes are limited in size and must be scheduled in advance. Should the class be full, you may request to be put on a waiting list. In-studio classes must be scheduled through the website as this will keep track of the number of students scheduled, how many slots are left and allow you to be put on the waiting list. You can also request a reminder text be sent the day before. The soonest you can schedule a class is 8 days before the class and the latest is 2 hours before the class. Virtual classes can be scheduled either online or by email/text/phone.
Cancellations: If you need to cancel a scheduled class or private session, please do so as soon as possible. If less than a 12 hour notice or a no show, you will be charged for the class/session. If you do not have a prepaid package, you will have to pay for the missed session before you can reschedule. This includes all students, even those whose classes are normally covered by SilverSneakers/Prime or RenewActive. We understand and sympathize that emergencies and illness can happen, and certainly you are not permitted to come if feeling ill however, there will be no exceptions. We must adhere to this for fairness to the instructors as well as the other students.
Classes: In-studio mat classes are currently limited to 8 students per class. The barre and low impact cardio classes are unavailable at this time. Virtual classes, virtual recordings and privates are also available. All classes are 50 minutes.
Mats/Props: The studio provides mats and any props we will be using. All items are carefully disinfected by the instructors after each use. You are welcome to bring your own mat if you prefer.
Socks: While not mandatory, grip socks are highly encouraged. Regular socks are not permitted in the studio as they can be slippery. We have a large variety of good quality grip socks available for purchase.
Belongings/dressing rooms: Please come dressed for class bringing only minimal essentials into the studio. There is a dressing room available if needed but we ask you do not change in the restroom.